Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

Orders are processed and fulfilled daily with the exception of weekends and public holidays. Orders are usually shipped within 24-48 hours. Once your order has been shipped, you'll receive an email reflecting that your order has been shipped, along with tracking number(s).

Orders may not ship within 48 hours due to stock issues, lack of order information, billing delays, order verification process, custom products.

For information regarding transit times, consult our shipping policy.

We use all major international carriers and local courier partners. You’ll be asked to select a delivery method during checkout.

After we dispatch your order, we will send your tracking number on email, along with the tracking page where you can see its status.

For the majority of our orders import fees are not collected. We strive to make sure these fees are prevented by shipping all the orders with DDP (Delivery Duties Paid). In rare circumstances, when it does happen, we is not responsible for any custom charges made in the country of destination as we do not have any control over these kind of factors.

We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of the incorrect/insufficient address provided during checkout or because of refusal to pay import taxes.

Requests for refunds for unclaimed items are subject to a 30% restocking fee. You may also ask for the package to be reshipped out to you for a $20 USD re-delivery fee to cover postage costs for Standard Shipping or equivalent fee to cover the initial Express Shipping Costs if the order is reshipped again to you.

Your order might get delayed for one of the following reasons:

- Billing and shipping addresses are not the same.
- Order is pending a credit approval and verification.
- An order is shipped to remote country.

To find out more about your order status please contact our customer support at support@vice-sunglasses.com

Yes. In case you're not satisfied with the product(s), you may return it for a full refund or exchange it for the same product within 14 days from the moment it was received. Alternatively we can issue you a store credit to place another order.

1. Send us 1-2 pictures of the item(s) and explain the reason for the refund as detailed as possible at support@vice-sunglasses.com. Please insert your order number in the email subject.

2. You will receive via email the return address. Once you receive the return address, please ship the item(s) via a courier of your choice within 14 days of receiving the product. We require tracking number for the return, as lost in return items are not eligible for reimbursements.

3. Once the item is returned to our warehouse you will receive a refund notification. Please allow 3-5 business days for the refund to appear in your account.

In case you received a defective/wrong item, the return costs to our warehouse will be fully supported by us. If the item is returned for any other reason than that, the buyer supports the return costs.

Unfortunately, it is not possible to cancel an order once has been placed.