Return Policy

HASSLE-FREE RETURNS & EXCHANGES

In the rare case you're not 100% satisfied with the product(s), you may return it for a full refund or exchange it for the same/different product within 14 days from receipt. Alternatively we can issue you a store credit to place another order. 


Please note, all items must be in the original packaged condition in order for us to accept your return. If your order is returned to us without all of the original packaging, your exchange or refund will not be processed. Whether you're looking to return your product for a full refund / exchange it, the shipping costs are supported by you.

Notes:

  • Delivery fees are not eligible for refunds.
  • Earrings cannot be returned due to hygiene reasons.
  • Late returns shipped beyond 14 days from receipt will not be collected and will return back to you.

RETURN INSTRUCTIONS
  1. Send us a few pictures of the item(s) at support@vice-sunglasses.com and explain the reason of the return / exchange as detailed as possible. Please insert your order number in the email subject.
  2. Our team will send you via email the return address. Once you receive the return address, please ship the item(s) via a courier of your choice within 14 days of receiving the product. We require tracking number for the return, as lost in return items are not eligible for reimbursements.
  3. Once the item is returned to our warehouse we will issue a refund. It may take up to 5 business days for the refund to appear in your account.